Tapo Doorbell D210 Terrible Battery Life
Tapo Doorbell D210 Terrible Battery Life
Hi,
I recently bought the D210 doorbell and have found the battery life to be extremely poor. We fiddled with the sensitivity/recording settings to get to what we wanted, but the battery was draining about 1% an hour. To test, we turned the settings to the lowest we think we can do - Wake-up setting is only when the doorbell is pressed, Motion/Person/Pet/Vehicle detection all off. Charged to 100% yesterday at 3pm and it has already dropped to 85% in 21 hours. I'm not sure what else we can do to preserve battery, and even the settings now aren't what we want them to be on. I've followed the steps given as best I can, but with all detections turned off and only waking up when the doorbell is pressed, it's drained 15% when no one has even rang the doorbell?
We don't want to return it, but won't be keeping it if it needs to be charged every 10 days when on the lowest possible settings.
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What router do you use?
Please send me the Mac address of your doorbell. We will help to check it.
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**For the sake of personal privacy and security, it is recommended that you re-edit your last reply to remove the device Mac address. You may send it to me through private message, or send it later to the support through the email.
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Did you ever find a solution to this please? I have exactly the same problem. I'm using the same doorbell, firmware matches and even the router.
I even tried replacing the doorbell, but it's replacement still has very poor battery life. I'm really hoping I just need to tweak a setting somewhere.
if I could get even a month out of a charge the doorbell would be perfect.
regards
Andre
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Andre99 wrote
Did you ever find a solution to this please? I have exactly the same problem. I'm using the same doorbell, firmware matches and even the router.
I even tried replacing the doorbell, but it's replacement still has very poor battery life. I'm really hoping I just need to tweak a setting somewhere.
if I could get even a month out of a charge the doorbell would be perfect.
regards
Andre
What router do you use? Please check the information on the doorbell Battery Status page, do you notice any abnormal data? For example excessive wake-up times.
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it's a TP-Link Archer VR2100.
doorbell has next to no activity, yet is dropping approx 15-20% a day
regards
Andre
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Hi all,
I just wanted to put an update on here to let you know how the last few months have been. Unfortunately the issue still persists, however it comes and goes. I've become pretty convinced that the D210 doorbell isn't the issue and now suspect that it's either something else on my network, or my VR2100 router that is the cause of the issue. Things I have tried, in chronological order.
1) Replace the D210 doorbell with a new one - No change (20% battery drops)
2) Updated the VR2100 to the latest firmware - No change
3) Swapped the VR2100 router for an aging ASUS router - Doorbell worked well, battery life seemed really good
4) Swapped the VR2100 back - Doorbell continued to work fine for approximately 6 weeks (assumed the hard rest on the VR2100 had fixed something)
5) Plugged a Tapo Smart plug in - Doorbell battery seemed to plummet
6) Hard rebooted the VR2100 and removed smart plug - Doorbell battery seemed good again
7) After 30 days plugged in an old Amazon Kindle - Doorbell battery seems to plummet
8) Hard reset the VR2100 again - Doorbell battery issues remain
9) Put Doorbell onto VR2100's 'guest' WIFI - Battery drop seems to slow from 20%+ a day to 11-12%
So my 'hunch' is that something at home is reacting in some way periodically with the VR2100 router and causing it to continually scan the network draining the D210 battery.
Just to add to anyone reading this. Tapo tech support have been extremely helpful when asked to troubleshoot this issue, however it's a bit of complex one. It's definitely worth engaging with them if you have any similar battery issues.
I'll try and post back when I've tried a few more troubleshooting steps.
Regards
Andre
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Hi all,
Just to add a further update, I've carried out some more testing using an old router.
If with the D210 charged to 100%, I swap my TP-Link Archer VR2100 router for an old ASUS AC-55U the battery life dramatically improves. I used the D210 and AC-55U combination for a week and saw only a 3% drop in the doorbells battery. This compares to the 12-20% drop I was seeing each day when the doorbell was paired with the VR2100.
I swapped the routers again today and the doorbell's battery life has already depleted by 2% (in 2 hours).
At this point I'm convinced that the VR2100 is causing the problem, I just know how and why. It could be that there is a setting on there somewhere that is causing it, but nothing obvious is jumping out. The router is on the latest available firmware as I write, so I can't do any updates there.
This evening I'm going to factory reset the VR2100 and reconfigure it. I'll let you all know if that has any impact at all.
Regards
André
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