Hi@mgvelm,

Thank you for your reply.

Could you provide a screenshot of the interception records on the security page I mentioned as below?

Joseph-TP wrote

Hi @ShapSMF, @KubaAdamus , @mgvelm , @Jurkee 

We attach great importance to this issue. Can you help us collect the interception records near the time of the abnormality?

Please enable antivirus first and check if the network still cannot work at this time? If the network cannot work, please go to the Security page on the Tether App, and query the recent interception records, as shown below:

 

Please send screenshots of all interception records here as much as possible, which will greatly help us locate the problem.

Please mask the Mac address of your device.

Hi @ShapSMF,

Thanks for your reply.

I understand your feelings very well. We are also looking for the root cause of the problem, so we need more information to locate the problem. If it is convenient for you, you can refer to the following steps to collect screenshots.
Our engineers are also actively looking for solutions and will do their best to fix the problem.

Thank you again for your cooperation and understanding.

Joseph-TP wrote

Hi @ShapSMF, @KubaAdamus , @mgvelm , @Jurkee 

We attach great importance to this issue. Can you help us collect the interception records near the time of the abnormality?

Please enable antivirus first and check if the network still cannot work at this time? If the network cannot work, please go to the Security page on the Tether App, and query the recent interception records, as shown below:

 

Please send screenshots of all interception records here as much as possible, which will greatly help us locate the problem.

Please mask the Mac address of your device.

Hi @ShapSMF,

Thanks for your reply and detailed test results.

I may not be able to share the information you mentioned with you because I don't have the information.
However, we have already escalated your case to an engineer. You can communicate with the engineer via email to get more details.

Thank you.

ShapSMF wrote

  @Joseph-TP Can you share the change log of the latest firmware - I want to see what the developers thought they were fixing. Maybe that can help narrow down the bugs in the firmware they introduced. It might also be worth doing a code comparison between the last known working firmware and the one released thats caused all the issues 

@ShapSMF 

Are you referring to the release notes or modifications of this 1.2.1 version? You can find it on the global website:

https://www.tp-link.com/en/support/download/archer-ax6000/v2/#Firmware

This official version mainly updates from HomeCare Protection to an enhanced version of the Parental Control and Network Security service kit. We have introduced this update in this thread.

Hi @KubaAdamus,

For your issue, please try the guidance and temporary solution of this thread Devices Fail to Access the Internet After Updating Archer AX6000 V2 Firmware to 1.2.1. It is the suggestion from mgvelm.

If there are any updates in the future, we will also synchronize them to this thread.