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C520WS People Detection in Infrared Mode

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C520WS People Detection in Infrared Mode

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C520WS People Detection in Infrared Mode
C520WS People Detection in Infrared Mode
2025-05-13 21:08:46 - last edited 2025-06-12 03:42:23
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.11

I have 3 C520WS V1 and all off them working perfect with the people detection in day,  BUT.....In Night and Infrared Mode On, even with sensitivity 9 and 10 cant detect a moving person in 4 meters away!

 

With Motion Detection  OFF

And People detection ON = CANT detect the moving person

 

With Motion Detection  ON = Detect the moving person (Motion detection Event)

And People detection ON = CANT detect the moving person.

 

I can provide photo and video with the event. 

 

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#1
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1 Accepted Solution
Re:C520WS People Detection in Infrared Mode -Solution
2025-05-14 08:59:06 - last edited 2025-06-12 03:42:23

  @B.M 

Hi,
Please confirm the following information for the reported issue.


  1. Please send me a video showing that a person is moving 4 meters away and the camera can't detect him when working in Night and Infrared Mode. You can upload the video to your cloud server(such as Google Drive), generate a link to download it, and send me(@Solla-topee) the link via a private message.
 

  2. Please go to the camera's Device Settings > Detection page and send me a picture of it when the issue happens. Please also confirm the sensitivity value set for the Person Detection type.

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#2
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Re:C520WS People Detection in Infrared Mode -Solution
2025-05-14 08:59:06 - last edited 2025-06-12 03:42:23

  @B.M 

Hi,
Please confirm the following information for the reported issue.


  1. Please send me a video showing that a person is moving 4 meters away and the camera can't detect him when working in Night and Infrared Mode. You can upload the video to your cloud server(such as Google Drive), generate a link to download it, and send me(@Solla-topee) the link via a private message.
 

  2. Please go to the camera's Device Settings > Detection page and send me a picture of it when the issue happens. Please also confirm the sensitivity value set for the Person Detection type.

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
Recommended Solution
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#2
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Re:C520WS People Detection in Infrared Mode
2025-05-14 09:20:49

  @Solla-topee 

 

You have PM.

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#4
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Re:C520WS People Detection in Infrared Mode
2025-05-14 11:19:16

  @B.M 

Hi,

I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#5
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