Deco X20 – Mesh Connectivity Issue
Deco X20 – Mesh Connectivity Issue
Hello,
I have a set of 3 Deco X20 units, all updated to the latest firmware 1.2.4 Build 20241227 V3. One of the units start to have problems(used to work):
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It works when set up as a standalone unit.
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It fails to function correctly when added to a mesh network.
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No client devices can connect through it, and it causes connectivity issues.
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I’ve reset the entire network, tried AP and Router modes, and tested with Ethernet backhaul.
The other 2 units work perfectly with each other. Please assist with further diagnostics.
*Previously functional Deco X20 now fails to operate in a mesh setup despite resets, reconfigurations, and correct firmware. Suspect hardware degradation.*
Any help?
Thank you.
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@naderm Have u tried to change the subnet mask from 255.255.252.0 to 255.255.255.0 and also change the ip address range from 192.168.68.100 to 192.168.68.250 and change the DNS server to Google DNS 8.8.8.8 & 8.8.4.4
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If you haven't already done so could you please refer to this link to submit the Deco APP log.
Thank you
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@HelpFixDecoApp logs have been sent
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Hi, have you tried to set a different Deco X20_V3 as the main Deco?
Can I have the model numbers of the devices that constantly dropped out and also failed to connect to the satellite Deco X20?
Do you have any wired devices? Can they get internet access via Ethernet connections?
By the way, did you purchase the Deco X20 from a local retailer or elsewhere?
Thank you very much.
Best regards.
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I ran into this issue just last night and I still haven’t been able to fix it. I’ve tried all the fixes I found online and even from AI, but no luck so far. At first, I thought the Wi-Fi functionality of my second Deco was already damaged, so I’m planning to bring it back to the dealer for warranty.
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