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C310 Error, It looks like you've reached your device limit for playing this video

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C310 Error, It looks like you've reached your device limit for playing this video

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C310 Error, It looks like you've reached your device limit for playing this video
C310 Error, It looks like you've reached your device limit for playing this video
2025-05-18 16:22:22 - last edited 2025-06-10 06:30:14
Tags: #Live View #Tapo App Related
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.4.1

Getting  Error, "It looks like you've reached your device limit for playing this video". logged out from all device and rebooted the camera still getting the same error. but getting notification for detections.

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#1
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1 Accepted Solution
Re:C310 Error, It looks like you've reached your device limit for playing this video -Solution
2025-05-19 11:33:26 - last edited 2025-06-10 06:30:14

  @ims-tapo 

Hi, 
Typically, if you see the reported error message, it means someone is watching the same video recording. In this situation, you can try the following tips.
  1. Refer to the instructions below to remove the shared account of your camera.
      How to share my Tapo Smart Devices with family

  2. Change the password of your TP-Link account, ensure only you know the new password.
      What can I do if I forget my password of the cloud account

  3. Check if you have the reported error when watching the camera's video recordings.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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#2
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Re:C310 Error, It looks like you've reached your device limit for playing this video -Solution
2025-05-19 11:33:26 - last edited 2025-06-10 06:30:14

  @ims-tapo 

Hi, 
Typically, if you see the reported error message, it means someone is watching the same video recording. In this situation, you can try the following tips.
  1. Refer to the instructions below to remove the shared account of your camera.
      How to share my Tapo Smart Devices with family

  2. Change the password of your TP-Link account, ensure only you know the new password.
      What can I do if I forget my password of the cloud account

  3. Check if you have the reported error when watching the camera's video recordings.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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#2
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