Why can't I view the live stream of the Tapo camera continuously?

Why can't I view the live stream of the Tapo camera continuously?

Why can't I view the live stream of the Tapo camera continuously?
Why can't I view the live stream of the Tapo camera continuously?
2025-05-19 13:44:24 - last edited 2025-06-09 11:46:55
Model: Tapo C210  
Hardware Version: V2
Firmware Version: Versión:1.4.5 Build 250228 Rel.54710n

Hello.

 

While trying to monitorize the live camera, when it reaches 5 minutes it stops, warning me that there were no actions from my side, and asking me if I wanted to keep watching the camera, forcing me to confirm that I want to keep watching the camera live video.

 

That completely brakes the experience and the goal of properly control what's going on live.

 

That also breaks the hability to stream properly, for example using Google devices/screens. After 5 minutes the streaming goes off, and I understand it happens due to the mentioned above.

 

I've been told on another thread to read the following:

https://www.tp-link.com/support/faq/2720/

 

But it doesn't help at all. My phone, tapo camera and smart devices (such as google home devices) are all connected to the same wifi connection and I have a optic fibre 1GB simetric connection that works flawlessly as far as I can tell. The five or so minutes restrictions happens all the time, from my phone or from whatever smart screen I may be using to watch the live camera.

It doesn't make any sense to get disconnected from the camera live stream, it goes against one of the objectives of having such a product.

 

Thanks.

 

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Re:Why can't I view the live stream of the Tapo camera continuously?-Solution
2025-05-20 11:10:58 - last edited 2025-06-09 11:46:55

  @Proudo 

Hi,
As you can see in the following instructions, if your device is viewing the camera's live feed through the cloud service, you will receive a prompt to continue viewing.
Why can't I view the live stream of the Tapo camera continuously?
 

1. When viewing the camera's live feed on a Google Home device, you will receive a prompt to continue viewing because this involves the Cloud-to-Cloud service(Google Cloud to TP-Link Cloud) for the Google device to stream the camera's live feed.

 

2. On your phone, even if the phone and the camera are connected to the same Wi-Fi, because the phone has an internet connection, it is possible that it is viewing the camera's live feed through the cloud service. In this case, you can try the following suggestions to see if they work:
   1) Turn off your phone's mobile data and VPN, and confirm that the phone can ping the camera's IP.
   2) Disconnect other devices from streaming the camera and make sure that only your device is accessing the camera.
   3) Restart the camera and check whether you can watch the camera's live feed continuously.

 

Best Regards

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Re:Why can't I view the live stream of the Tapo camera continuously?-Solution
2025-05-20 11:10:58 - last edited 2025-06-09 11:46:55

  @Proudo 

Hi,
As you can see in the following instructions, if your device is viewing the camera's live feed through the cloud service, you will receive a prompt to continue viewing.
Why can't I view the live stream of the Tapo camera continuously?
 

1. When viewing the camera's live feed on a Google Home device, you will receive a prompt to continue viewing because this involves the Cloud-to-Cloud service(Google Cloud to TP-Link Cloud) for the Google device to stream the camera's live feed.

 

2. On your phone, even if the phone and the camera are connected to the same Wi-Fi, because the phone has an internet connection, it is possible that it is viewing the camera's live feed through the cloud service. In this case, you can try the following suggestions to see if they work:
   1) Turn off your phone's mobile data and VPN, and confirm that the phone can ping the camera's IP.
   2) Disconnect other devices from streaming the camera and make sure that only your device is accessing the camera.
   3) Restart the camera and check whether you can watch the camera's live feed continuously.

 

Best Regards

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