Vicente

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Vicente

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Vicente
Vicente
2025-06-12 20:34:59 - last edited 2025-07-11 03:20:07
Model: Tapo C425  
Hardware Version: V1
Firmware Version: 1.2.25

La cámara no detecta ni avisa.

Cuando está la App arrancada en el teléfono la cámara detecta personas, da avisos al teléfono y registra en video.

Cuando se cierra la App no realiza ningún tipo de notificación, no detecta ningún evente y por ende no realiza ninguna grabación.

Se ha probado a cabiar la configuración, probando con distintos planes de energía, incluso estableciendo configuraciones personalizadas y sigue funcionando igual.

También se ha probado a resetear la cámara y volver a instalarla sin éxito.

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Re:Vicente-Solution
2025-06-13 06:59:18 - last edited 2025-07-11 03:20:07

  @Salchichonio 

 

Use the detection range tool to check whether the camera is placed in a suitable position. How to test the detection range of Tapo battery camera

 

If the area where people are active is outside the detection range of camera's PIR sensor, the camera may struggle to wake up and start detection and recording. *When you watch camera in the app, the camera is actively awake, so it can start detection immediately.

 

This article might also help, take a look. How to Install and Configure Battery-Powered Cameras for Optimal Detection Performance

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Vicente-Solution
2025-06-13 06:59:18 - last edited 2025-07-11 03:20:07

  @Salchichonio 

 

Use the detection range tool to check whether the camera is placed in a suitable position. How to test the detection range of Tapo battery camera

 

If the area where people are active is outside the detection range of camera's PIR sensor, the camera may struggle to wake up and start detection and recording. *When you watch camera in the app, the camera is actively awake, so it can start detection immediately.

 

This article might also help, take a look. How to Install and Configure Battery-Powered Cameras for Optimal Detection Performance

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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