Camera doesn't record to the cloud or has no videos also don't get any notifications
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My camera doesn't record or I don't get notifications
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Hi,
If you have subscribed to the Tapo Care service and enabled the notification feature, but no video clips are stored on our cloud server, and you can't receive any detection notifications, it may be that the camera's Detection feature does not work. The camera can't detect events, so no notifications can be received or videos stored.
You can follow the instructions below to troubleshoot.
What to do if the Detection feature is not working on the TP-Link Camera?
What to do if I can't receive notifications with the Tapo Cam or have a delayed notification
Troubleshooting for cloud video recordings of Tapo Camera
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
If you have subscribed to the Tapo Care service and enabled the notification feature, but no video clips are stored on our cloud server, and you can't receive any detection notifications, it may be that the camera's Detection feature does not work. The camera can't detect events, so no notifications can be received or videos stored.
You can follow the instructions below to troubleshoot.
What to do if the Detection feature is not working on the TP-Link Camera?
What to do if I can't receive notifications with the Tapo Cam or have a delayed notification
Troubleshooting for cloud video recordings of Tapo Camera
Best Regards
- Copy Link
- Report Inappropriate Content
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