Tapo Camera Notification Issues

Tapo Camera Notification Issues
Tapo Camera Notification Issues
2021-07-23 09:29:50 - last edited 2022-02-25 09:37:39

This Article Applies to:

All Tapo Cameras, such as Tapo C310/C200/C210/C100 etc.

 

Tapo Camera Notification Processing Introduction: 

Phenomenon:

Case 1: Motion is Not detected or Camera Alarm never being tripped
Case 2: No Motion detection messages in Tapo Message box (envelop icon) 
Case 3: Has Motion detection messages in Tapo Message box (envelop icon) but no Notifications received on the phone
Case 4: Cannot get any notifications only when the phone is out of home Wi-Fi or on 3G/4G mobile data
Case5: Delayed Notification on Android phone ( or when phone screen is Locked)

Troubleshooting:

Case 1: Motion is not detected or Camera Alarm never being tripped

When a motion is detected, the camera will start recording and set off an alarm.

  1. Follow the guide to check you've set a proper Activity Zone and the Sensitivity  is High:

How to use motion detection function of my Tapo camera in Tapo app

2.  Enabled Motion Detection and other related settings on Tapo app as below:

Motion Detection  (Camera Settings>Detection & Alert)          

ON   

Activity Notification 

Always

Alarm             

ON  &  All Day

Camera Detection Messages  (Me>Camera Detection Messages)

ON                             

Case 2: No Motion detection messages in Tapo Message box (envelop icon) 

1. REBOOT Tapo Camera first.

2. Confirm camera firmware version and Tapo APP version are both up-to-date.

3. Enabled Camera Detection Messages (Tapo APP  > Me  > Camera Detection Messages) as the picture above.

4. Set the camera Alarm ON for a test and see if the alarm goes off properly when the motion is detected. If the alarm does not work, refer to Case1.

 

Case 3: Has Motion detection messages in Tapo Message box (envelop icon) but no Notifications received on the phone

1. REBOOT Tapo Camera first.

2. Confirm camera firmware version and Tapo APP version are both up-to-date.

3. Turn off Battery Save mode for Tapo app on the phone.

IOS: SettingsBattery > Low power mode OFF

Android: Settings  > Device Care/ Battery Optimization Low power mode OFF

e.g. Honor 10 running Android 10 EMUI 10 (shared by @TapoUserNum448):

Go to Settings > Apps > then Options click for ''Special Access'' where you'll find the battery optimization.  Find Tapo and click to change to Not Allowed. You'll get a ''this app will drain your battery..'' OK to that. 

4. Ensure the Tapo APP is allowed to run in the background.

5. Ensure the Tapo app is not blocked from sending notifications by any anti-virus installed on your mobile phone.

 

Case 4: Cannot get any notifications only when the phone is out of home Wi-Fi or on 3G/4G mobile data

If the phone can get notifications when connected to home Wi-Fi, but cannot get any notifications when they are connected to a non-local Wi-Fi or on 3G/4G mobile data:

1. Try a phone which uses a different SIM provider.

2. Connect the phone to a different non-local Wi-Fi network from the workplace, restaurant, etc.

If the issue is related to a particular service provider, contact ISP and check the firewall on their side.

If the issue is not particularly with a certain SIM or internet provider, collect the camera log and details as per this guide.

 

Case5: Delayed Notification on Android phone ( or when phone screen is Locked)

Try to adjust  Android phone settings as FAQ here: 

How to Troubleshoot Android Delayed Notifications on Kasa /Tapo APP

 

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If the camera still has a notification problem, please create and drop a support email to support.forum@tp-link.com with the subject [Forum ID 271186] Tapo Camera Notification Issues. Be sure to provide the below details: 

1. Model of mobile phone and its OS version.

2. log of the camera: How to Get the Log of Tapo Camera?

3. Model & MAC address of the camera.

4. (For Motion is not detected or Camera Alarm never being tripped) Photos Motion Detection settings + a photo of Message Center.

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Re:[Troubleshooting] Tapo Camera Notification Issues
2021-08-02 10:19:21

Insert an SD card into the camera. 2) On the APP, please go to Camera Settings -> Advanced Settings -> enable Diagnose. The log file will be stored on the SD card. 3) Reboot the camera.

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