TP-Link Community > Tapo Smart Camera > Network problems
< Tapo Smart Camera

Network problems

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Network problems

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Network problems
Network problems
2025-07-27 10:46:09 - last edited 2025-07-30 10:50:10
Tags: #Recording
Model: Tapo C100  
Hardware Version: V5
Firmware Version: 1.2.4

Hi I'm having problems with my Tapo C100 indoor camera, it isn't always picking everything up it is only picking up sporadically. It worked fine when I first got it but has been like it is now for a few weeks now.

Has as none had this problem? And if so how did you fix it? 

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Network problems -Solution
2025-07-28 12:05:56 - last edited 2025-07-30 10:50:10

  @Bee6441 

Hi,
Does the Tapo C100 not record continuously? If so, please confirm the following information.

 

  1. Have you inserted an SD card into the camera to record videos? Or has the camera subscribed to the Tapo Care server?
  2. Please refer to the instructions below to check if the recording feature is configured correctly on the camera with an inserted SD card.
      How can I store the Tapo camera video recordings on a microSD card
  3. Please describe the problem phenomenon in detail for further assistance. For example, what do you mean that the camera is only picking up sporadically?

 

If it's not your case, please describe your case in detail for further assistance.


Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:Network problems -Solution
2025-07-28 12:05:56 - last edited 2025-07-30 10:50:10

  @Bee6441 

Hi,
Does the Tapo C100 not record continuously? If so, please confirm the following information.

 

  1. Have you inserted an SD card into the camera to record videos? Or has the camera subscribed to the Tapo Care server?
  2. Please refer to the instructions below to check if the recording feature is configured correctly on the camera with an inserted SD card.
      How can I store the Tapo camera video recordings on a microSD card
  3. Please describe the problem phenomenon in detail for further assistance. For example, what do you mean that the camera is only picking up sporadically?

 

If it's not your case, please describe your case in detail for further assistance.


Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
Recommended Solution
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 215

Replies: 1

Tags

Recording
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.