This Article Applies to:

Archer BE230 V1/V1.2

Archer BE3600 V1.26/V1.6

Phenomenon:

We have been alerted to an unintended behavior where the client devices may fail to access the internet when connected to the Archer BE230/BE3600 via a VPN. You may experience a situation as one of the following:

• When configured for PPPoE dial-up and a WireGuard VPN Client is created on the Archer BE230/BE3600, wireless clients connected to the VPN may be unable to access the internet. (Reported by Jackye01 in the thread)

• When the Archer BE230/BE3600 is set up as an L2TP VPN server, all connected clients may lose Internet access. (Reported by MiroslawD in the thread)

Workaround/Solution:

To help correct this unintended behavior, our development team has provided a beta firmware. If you have experienced this anomaly, please upgrade and install the beta software on your Archer BE230/BE3600 to check if you can access the internet via the VPN.

Note: 

1. Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.

2. This version of firmware cannot be downgraded to the previous version.

3. Updating firmware, please refer to How to upgrade the firmware on the TP-Link Wi-Fi Routers.

However, if the beta firmware doesn't help, we would greatly appreciate your assistance in providing more details about the specific phenomenon, such as:

• VPN type；

• Client's operation status when connected to VPN;

• Screenshots of any error messages, etc.

Also, you can email the system log, back file, and VPN files to support.forum@tp-link.com, attaching [Forum ID 837352] and details, and we will have a dedicated person to help with the analysis and follow-up.

Thank you very much for your feedback and cooperation!