Brand new C100 keeps dropping connection
Brand new C100 keeps dropping connection
Hi,
I recently purchased a C100 & connected it up with no issues then updated the firmware to the latest.
But after a day or two the C100 went offline for unknown issues, so I unplugged it then powered it back up. After doing this the camera came back to life again, so I decided to enable diagnostics to see why it went offline just in case it happened again.
Its now gone offline 4 times within 48 hours of powering up. I now do have the log of the C100 but can't seem to figure out why it keeps going offline except that it looses connection to tplinknbu dot com even though it has a wifi connection.
I can upload the log if its needed. I have other Tapo cameras C200's that are working fine (with one exception which I'm intending to replace as that keeps dropping connection within a week or two lol).
There is no issues with my internet or my wifi mesh, but any help or advice would be helpful.
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@Solla-topee Got a nice update, the support team that's been handling the issue has now said that the camera will need to be sent back. But as the issue may still be with the C100 they're looking at offering a C200 instead as a replacement.
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@roydz Hi, thank you for sharing your experience. In this situation, you can follow their guide to get further assistance.
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