Why is my camera located in India showing offline when I access from USA

Why is my camera located in India showing offline when I access from USA

Why is my camera located in India showing offline when I access from USA
Why is my camera located in India showing offline when I access from USA
2025-08-27 02:03:31 - last edited 2025-09-11 12:37:27
Model: Tapo C210  
Hardware Version:
Firmware Version: 1.4.7 Build 250625 Rel.55603n

I have an indoor camera model C210 located in Chennai, India.  Since yesterday camera is showing offline when I access it from USA which I was able to access since yesterday. Can someone help troubleshoot?

 

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Re:Why is my camera located in India showing offline when I access from USA-Solution
2025-08-27 07:56:09 - last edited 2025-09-11 12:37:27

  @Ranj76 

Hi,
You can refer to the following instructions to troubleshoot if you fail to control your camera in the Tapo app.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If you are unable to touch the camera now, you can try to reboot your router remotely to see if it helps.


Best Regards

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Re:Why is my camera located in India showing offline when I access from USA-Solution
2025-08-27 07:56:09 - last edited 2025-09-11 12:37:27

  @Ranj76 

Hi,
You can refer to the following instructions to troubleshoot if you fail to control your camera in the Tapo app.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If you are unable to touch the camera now, you can try to reboot your router remotely to see if it helps.


Best Regards

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