Disconections on Tapo C510W
Hello,
I have a Tapo C510W camera that keeps experiencing random disconnections. The only way to get it working again is to unplug it from the power and plug it back in. My network is stable and other devices do not have this issue, so it seems to be specific to the camera.
Could you please help me resolve this problem?
Thank you in advance.
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Hi,
You can refer to the following instructions to troubleshoot if your camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going offline?
Please confirm the following information if the same behavior occurs.
1. On the camera's Device Settings > Device Info page, please tap the Wi-Fi icon and check the RSSI value.
2. What's the LED status on your camera when it goes offline?
3. How often does the disconnect behavior occur?
4. What's the model number of your router? Is the camera connected to the router's Wi-Fi directly rather than an AP/RE?
Best Regards
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Hi,
You can refer to the following instructions to troubleshoot if your camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going offline?
Please confirm the following information if the same behavior occurs.
1. On the camera's Device Settings > Device Info page, please tap the Wi-Fi icon and check the RSSI value.
2. What's the LED status on your camera when it goes offline?
3. How often does the disconnect behavior occur?
4. What's the model number of your router? Is the camera connected to the router's Wi-Fi directly rather than an AP/RE?
Best Regards
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the problem is that the WiFi doesn't appear
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Hi,
Please describe the phenomenon you encountered in detail so we can provide you with proper suggestions. For example, what Wi-Fi does not appear, why you need to see this Wi-Fi, and so on.
Best Regards
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