Deconnection

Deconnection

Deconnection
Deconnection
3 weeks ago

La caméra se déconnecté et se reconnecte constamment malgré une connections wifi stable et de qualitee

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Re:Deconnection
2 weeks ago

  @rod93 

Hi, 
You can refer to the following instructions to troubleshoot the disconnect phenomenon.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

Please confirm the following information if the disconnect behavior persists.
  1. Please go to the camera's Device Settings > Device Info page to tap the Wi-Fi icon and check the RSSI value.
  2. Please describe your network diagram. What's the model number of your router? Is the camera connected to your router's Wi-Fi directly? 
  3. What's your camera's model number, hardware, and firmware versions?
  4. What's the LED status on the camera when the disconnect behavior occurs?
  5. How often does this disconnect behavior occur?

 

Best Regards

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