Hello,

Here is my home configuration:

Bell Modem 3GB fibre connection (basement) -> Deco BE95 (basement) -> Switch which is used to connect via cable the other computers, access points (attic), and the 2nd DECO (main floor). In addition to the hardwired devices, this provices a Wi-Fi 2.4 GHz, 5 GHz, 6 GHz, and MLO (5 GHz & 6 GHz). Using HomeShield and Parental Controls (paid to have them fully enabled.

Almost everything is working fine except a quite interesting issue that only happens with one MacBook Air when using Google Chrome to browse Internet and when connect wireless (WiFi) or hardwired (ethernet cable) to the configuration above.

- The issue is that pages do not load (time-out) or take extremely long to load resulting on a time-out.

- This issue does not happen when using Safari. Only Google Chrome. Only for this laptop.

- This issue also does not happen if I bypass the Deco.

- In other words, whe I connect this laptop via Wi-Fi or cable directly to the Bell modem or when via Hotspot using the iPhone.

- In addition, it does not happen when my son (who owns this laptop) uses it in his school.

- Finally, my other son, who also has a MacBook Air, does not experience this issue when he is using Chrome.

Having a background in IT, this is clearly something that is happening between this laptop/user and the Deco. Perhaps a settings in the Google Chrome that results being kind of blocked or delayed by the Deco BE95.

Has anyone experienced this type of issue?

Has anyone any suggestion to troubleshoot/debug this issue so I can identify and get it resolved?

Thank you in advance for any tip.