Camera lost settings and failed to connect
My camera was working fine for few years. Then, without any change to my network, the camera had the red light always on. I reseted the camera, and since then, every time I tried to connect the camera back with my network, the pairing fails.
I have three other tapo C200 camera that are working without any issue. Hence, I think we can exclude any issue with my provider, the router or the network.
Any idea?
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Hi,
The reported phenomenon is associated with specific hardware and firmware versions. For the detailed information, please refer to the thread below.
Tapo C200 V3 & TC70 V3, going offline and fail to set up after upgrading to firmware v1.4.3
Best Regards
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Hi,
If the camera has a flashing red and green light after a factory reset, please change your router's wireless security type to WPA2-PSK, then reconfigure the camera and check if you can set it up successfully.
If it fails, please enable a hotspot Wi-Fi on your phone, set the wireless security type to WPA-PSK or WPA2-PSK, factory reset the Tapo C200, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can set it up successfully.
Best Regards
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Thanks, solution 1 worked. My router had the encryption set to WPA3/WPA2 and I downgraded to WPA2 only.
However, I have a follow up question: as mentioned in my original post, I have 4 C200 cameras. In addition, I didn't change the encryption parameter... hence the defect camera was working previous with the encryption WPA3/WPA2.
Why are all the other cameras fine with WPA3/WPA2? Is that a limitation related to the hardware.
Thanks
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Hi,
The reported phenomenon is associated with specific hardware and firmware versions. For the detailed information, please refer to the thread below.
Tapo C200 V3 & TC70 V3, going offline and fail to set up after upgrading to firmware v1.4.3
Best Regards
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- Report Inappropriate Content
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