Cameras off-line out of wifi

thalesff

2025-09-30 09:55:35 - last edited 2025-10-14 12:39:37

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Cameras off-line out of wifi

2025-09-30 09:55:35 - last edited 2025-10-14 12:39:37

Model: Tapo C200

Hardware Version: V1

Firmware Version: 1.3.9

Hi!

I have 9 TAPO C200 cameras in my home. Out of them, 3 stay online even when I’m not connected to Wi-Fi, but the others go offline. When I’m on Wi-Fi, all cameras stay online.

I’ve noticed the following:

Some cameras are V1 running firmware 1.3.16 — these work fine.
Cameras that are V5 also work fine.
But the V1 cameras running firmware 1.3.9 all go offline whenever I’m outside of Wi-Fi.

The problem is that I can’t update those V1 cameras to firmware 1.3.16 (the version that actually works).

What should I do?

1 Accepted Solution

Solla-topee

2025-10-09 09:50:41 - last edited 2025-10-14 12:39:37

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Re:Cameras off-line out of wifi-Solution

2025-10-09 09:50:41 - last edited 2025-10-14 12:39:37

@thalesff

Hi,
You can refer to the following instructions to troubleshoot if you fail to control the camera remotely.
What to do if I can't control my Tapo cameras on the Tapo app?

You can also try enabling a hotspot Wi-Fi on your phone, then factory reset a camera, configure it with another phone, and connect it to the hotspot Wi-Fi. Check if you can control it remotely afterward. If so, update the firmware to the latest version, perform a factory reset, and then reconfigure it to connect to your home Wi-Fi.

Best Regards

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Cameras off-line out of wifi

Cameras off-line out of wifi

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