I can only access C200 on my local network and it no longer records on Tapo Care
My C200 worked perfectly for two years. I could access it remotely, and videos were recording normally on Tapo Care.
However, suddenly everything stopped working. Now, I can only access it if my phone is connected to the same local network as the camera, and the camera no longer records on Tapo Care.
I checked all the posts on this forum and followed several suggestions to resolve the issue, without success: resetting the camera, reinstalling the app, checking for a firmware update, changing the router's DNS, and finally, testing the camera on a different network with a different internet provider.
Could someone please help me?
Thank you.
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Hi @Solla-topee. Yurik, the system engineer from TP-Link tech team, contacted me and solved the issue by optimizing your server. Thanks TP-Link team for the support.
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Hi,
Typically, you can refer to the following instructions to troubleshoot if you fail to control the camera remotely.
What to do if I can't control my Tapo cameras on the Tapo app?
In your situation, please try to enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely. If so, update the firmware to the latest version, then factory reset the camera, and reconfigure it to connect to the home Wi-Fi.
If the report phenomenon persists, please send me (@Solla-topee) the camera's MAC address via a private message.
Best Regards
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@Solla-topee, thanks for answering. Sent you a private message.
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Hi,
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
By the way, what's the LED status on your camera when it displays offline remotely? You can send the tech team this info via email.
Best Regards
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Hi,
Thank you for the information provided. The tech team is following up on your case. Please feel free to reply to them via email to solve your issue.
Best Regards
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Hi @Solla-topee. Yurik, the system engineer from TP-Link tech team, contacted me and solved the issue by optimizing your server. Thanks TP-Link team for the support.
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