Internet dropping

Internet dropping

Internet dropping
Internet dropping
a week ago - last edited Monday
Model: Archer AX58  
Hardware Version: V2
Firmware Version: latest

Hello,

 

So I am experiencing issues with my Ax58 router and TL-WPA8631P PLC, my internet connection drops every 8-10h and can´t acces the router or the local network after the internet drops, I have done some research and found a forum that says that there is a compatibility issue with the router and plc

 

link: https://community.tp-link.com/en/home/forum/topic/676936?replyId=1413014https://community.tp-link.com/en/home/forum/topic/676936?replyId=1413014

 

I tried to respond to the forum but is closed, also tryed to use the beta version that @anderigs has posted but can´t acces the url as it says that is no longer available.

 

Does anyone know if this issue is fixed by any chance?

 

I also have the latest updates of my router and plc installed 

 

@Rhoth 

@PabloCP 

@Kevin_Z 

@anderigs 

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#1
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1 Accepted Solution
Re:Internet dropping -Solution
a week ago - last edited Monday

Hello @dhiticas , @JM-D ,

Please double check is your router's Hardware version Archer AX58(EU) _V1?

For your case, we have a beta firmware which may help. Please see: EasyMesh Network Becomes Unstable After Firmware Update on Archer AX58.

 

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#4
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9 Reply
Re:Internet dropping
a week ago
Hello, I have exactly the same issue. I'm looking for the fix ... please help us. thx
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#2
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Re:Internet dropping
a week ago

  @JM-D 

 

Hi, so yesterday I made some changes to my network and disabled one mesh feature on all devices (router and plc) and since we did not have any more internet drop problems, checked today and online time of the router was 24h, so I think the problem has to do something with the one mesh feature...a bit dissapointed that a feature that is suposed to work fine with all the tp-link devices can't be used as advertised...

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#3
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Re:Internet dropping -Solution
a week ago - last edited Monday

Hello @dhiticas , @JM-D ,

Please double check is your router's Hardware version Archer AX58(EU) _V1?

For your case, we have a beta firmware which may help. Please see: EasyMesh Network Becomes Unstable After Firmware Update on Archer AX58.

 

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#4
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Re:Internet dropping
a week ago

  @Joseph-TP 

Hi, my router is Archer AX58 v1.0 - 1.5.2 Build 20250812 rel.38324(4555), I understand that is the same as you mention, will update next week as I am out now, also I will maintain this thread updated in case something goes wrong.

 

Thanks.

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#5
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Re:Internet dropping
a week ago

  @dhiticas ,

Sure, feel free to contact us any time.

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#6
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Re:Internet dropping
Monday

  Hello  @Joseph-TP 

 

Thank you for your help.
I downloaded and patched my AX58 friday evening, and it seems to solve the problem.

 

Many thanks to TP Link teams to help customers so quickly.


Regards,

 

JMD

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#7
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Re:Internet dropping
Monday

  @JM-D ,

It sounds good. Please don't hesitate to contact us if you have further questions.

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#8
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Re:Internet dropping
Yesterday

  @Joseph-TP 

 

Hi,

 

First of all thanks for everything and the fast responses.

 

So I just updated to the beta firmware, I would also like to know if it's recomended to disable the automatic uptade function on the router or just does not matter?

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#9
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Re:Internet dropping
Yesterday

Hello @dhiticas ,

Whether to enable Auto Update depends on your needs if you want to be the first to experience new features, allow the Auto Update button to receive prompt firmware update notifications.
If you prefer to keep your router's current settings and stable operation, you can keep the current firmware. Then, update the firmware when you want to experience new features if the latest firmware has them.
You're also welcome to contact us and participate in discussions at any time.heart

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#10
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