Detection incorrect or wrong

Detection incorrect or wrong

Detection incorrect or wrong
Detection incorrect or wrong
2025-10-26 10:18:14 - last edited 2 weeks ago
Model: Tapo D210  
Hardware Version: V1
Firmware Version: 1.0.19

Since the latest firmware update the camera system has been truly terrible. It either detect things wrong or doesn't detect them correctly or it goes off and there's nothing actually going off in the actual view. I've checked it. I've changed the events it still doesn't work. I then put in different areas so that it's only trying to detect the right thing still doesn't work. I don't know why it's literally going off now as I typed this and there is nothing happening. It is detecting things that aren't even there and I have the proof I have the videos of where it's just detecting things and nothing is happening. I generally do not understand why the latest firmware is so bad. I would rather be able to downgrade than stick to this current version

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1 Accepted Solution
Re:Detection incorrect or wrong-Solution
2025-10-29 09:15:03 - last edited 2 weeks ago

  @JDswift 

 

Have you tried to lower the detection sensitivity? If it was in the middle level 6, then adjust it to 4 or even 2.

 

If this doesn't help, you may want to contact the support team for further help. Contact Technical Support

 

To receive efficient assistance, make sure to include the following information in your email:

1. A video that is tagged with an incorrect detection tag, and a screenshot of the playback page that shows this event. It's best to provide 2-3 sets of the information, it will be helpful for case analysis.

2. Model, hardware, and firmware version of the camera.

3. Mac address of the camera. 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Detection incorrect or wrong-Solution
2025-10-29 09:15:03 - last edited 2 weeks ago

  @JDswift 

 

Have you tried to lower the detection sensitivity? If it was in the middle level 6, then adjust it to 4 or even 2.

 

If this doesn't help, you may want to contact the support team for further help. Contact Technical Support

 

To receive efficient assistance, make sure to include the following information in your email:

1. A video that is tagged with an incorrect detection tag, and a screenshot of the playback page that shows this event. It's best to provide 2-3 sets of the information, it will be helpful for case analysis.

2. Model, hardware, and firmware version of the camera.

3. Mac address of the camera. 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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