TAPO C200 viewing not working outside of the home
TAPO C200 viewing not working outside of the home
I have the same issue; the app indicated that the camera can only be controlled locally. My 2,4 network won't show.
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Hi,
You can refer to the instructions below to troubleshoot if you fail to control the camera remotely.
What to do if I can't control my Tapo cameras on the Tapo app?
If the same phenomenon persists, please confirm the following information.
1. What's the model number of your router? Do you have an internet connection when connecting to your router's Wi-Fi?
2. What's the LED status on the Tapo C200? Please send me (@Solla-topee) the camera's MAC address via a private message.
3. Is your camera connected to your router's Wi-Fi directly, rather than an AP/RE?
4. You can enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely.
Best Regards
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1. What's the model number of your router? Do you have an internet connection when connecting to your router's Wi-Fi?-
ANSWER: YES, WE HAVE INTERNET: ROUTER MODEL NUMBER: G-2425G-A
2. What's the LED status on the Tapo C200? Please send me (@Solla-topee) the camera's MAC address via a private message- UNABLE TO SEND MSG
3. Is your camera connected to your router's Wi-Fi directly, rather than an AP/RE?- YES
4. You can enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely.
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@Ellesor Alle meine Kameras funktionieren, nur mit Tapo habe ich ständig Probleme. Jetzt war der App eingefroren, musste ich nach löschen den App neu installieren- die Kamera ist offline.
Schon war die Kamera offline, dann nach eine weile von Support freigeschaltet . (die. Kamera ist im Ausland- die Ratschläge sind sinnlos). Im selben Netz. funktionirte immet gut, wie alle anderen.
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Hi,
1. Usually, when you click on my profile picture to enter my personal profile, you can see the Message button at the top right corner, and you can click on it to send me a private message.
2. Have you tried the following tips? If so, please let me know the test result. Thanks!
"You can enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely."
Best Regards
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Hi,
Please confirm the following information about the reported phenomenon.
1. What's your camera's model number, hardware version, and firmware version? It would be appreciated if you could send me (@Solla-topee) the camera's MAC address via a private message.
2. What's the model number of the router the Tapo camera is connected to? Do you have internet when connecting to the router's Wi-Fi?
3. What's the model number and OS version of your phone? What's the Tapo app version? Could you please provide a detailed description of the app freeze phenomenon, such as the app not responding to any operations or others?
4. You can also try to factory reset the camera and connect it to different Wi-Fi networks, then check if it will work fine.
Best Regards
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