when it's dark the camera freezes and restard when I press the icon to turn on the spotlights
when it's dark the camera freezes and restard when I press the icon to turn on the spotlights
Hi, i'm having a problem with the Tapo C325WB, when i try to change the video settings to the spotlights-on mode or press the light bulb icon to turn them on, the camera freezes for a few seconds and gives me this error: "Failed, try again later" and
and does not save the changes. Sometimes it works but then today it gave me this error again. The camera is configured correctly and all the others are fine, what could be the problem? i also asked for the spotlights-on and spotlights-off setting to be added to this model, but the firmware that could fix the problem hasn't been released yet. Do you have any updates? this is the thread https://community.tp-link.com/en/smart-home/forum/topic/840808?sortDir=ASC&page=2 Thanks
Re:the camera freezes and restard when I press the icon to turn on the spotlights
1. Yes
2. SM-S938B Android 16, tapo 3.14.519
3. yes i have adapted an extension power cord
The problem is currently gone and it works properly for nowi also see the image in color with the lights off, and i don't understand how this is possible if I have the v2 version and it's set to infrared mode. Sometimes when I close and reopen the app i see black and white and it crashes when I try to change the light settings or turn the light on. I think there's a hardware or firmware issue with this model when switching from normal mode to lights on mode, it's as if it's struggling to find the right scene to adjust the video settings in night mode
since when it's daytime and i try to turn on the spotlights or change settings, it has no problems.