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C500 always get offline, have to power cycle everyday

C500 always get offline, have to power cycle everyday

C500 always get offline, have to power cycle everyday
C500 always get offline, have to power cycle everyday
Friday
Tags: #Device Connectivity
Model: Tapo C500  
Hardware Version: V2
Firmware Version: 1.1.3 Build 250826 Rel.62380n

My C500 gets offline every day and i need to power cycle it for it work.

 

I have TC65, C210, D210 and only C500 gets offline every single day and twice a day.

Connected to ax300 deco mesh all tapo cams and my C500 is the one nearest to my main AP and still gets disconnected always.

 

I bought VIGI nvr that I thought will solve the problem but it stll gets offline every single day! Do i need to file a return item?

 

I tried changing DNS to google but still doesnt work.

 

 

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#1
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3 Reply
Re:C500 always get offline, have to power cycle everyday
Monday

  @Abengers 

Hi,
Typically, you can follow the instructions below to troubleshoot if your camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

If the same phenomenon persists, please confirm the following information for further analysis.
  1. What's the LED status on the camera when it loses connection?
  2. When the camera is working, please go to its Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value.
  3. You can enable the Auto Reboot feature on the camera's Device Settings > Reboot Camera page to see if this helps.
  4. Try the following instructions to see if they are helpful: Optimize IoT Device Stability with Mesh Networks
  5. Please send me (@Solla-topee) the camera's MAC address via a private message.
 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#2
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Re:C500 always get offline, have to power cycle everyday
Yesterday

  @Abengers 

 

Tried all troubleshooting except change channel cause deco wont let me choose channel.

 

Rssi is just -38 since its just a meter away from my deco

 

Red stable led light when it's offline.

 

Will message you for the mac address

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#3
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Re:C500 always get offline, have to power cycle everyday
Yesterday

  @Abengers 

Hi,
Thank you for the information provided. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently.

 

Please also refer to the instructions below to collect the camera log. After you receive the email, please reply to it with the camera log.
How to get the log of Tapo Camera
 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#4
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