Premature footage cutoff when recording to H200 hub

Premature footage cutoff when recording to H200 hub

Premature footage cutoff when recording to H200 hub
Premature footage cutoff when recording to H200 hub
Saturday
Model: Tapo H200   Tapo C500  
Hardware Version: V2
Firmware Version:

When recording to H200 hub using my C500 camera, the motion detection footage got prematurely cutoff. I missed the last 15 seconds of active motion. This happens regularly especially for long motion videos.

 

When I turn on continuous recording, I saw in the timeline that the motion detection portion prematurely ends even when moving objects or person are still moving within the view. Even the motion tracking of the camera is still active and pan-tilting but the camera doesn't register that as a detection event.

 

Also there's always around one second missing footage whenever detection event starts and detection event ends, in continuous recording mode.

 

My h200 hub is connected via ethernet to the router while my c500 camera is connected directly to the hub via wifi backup.

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Re:Premature footage cutoff when recording to H200 hub
7 hours ago

  @JJJ33445 

 

For your case, we recommend reaching out to the support team for further investigation. Contact Technical Support

 

Or, you can also reach out to our forum support team at support.forum@tp-link.com (for US users: forumsupport.usa@tp-link.com). To receive efficient assistance, please include the following information in your email:

Subject: [Forum Escalation][ID 850640] Premature footage cutoff when recording to H200 hub
Forum Nickname: JJJ33445
Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/850640
Product Info (Model, Hardware&Firmware Versions, Mac address, etc): [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

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