Hi,
I recently purchased Tapo c100 camera and it is working fine , able to access the camera using tapo app with in the wifi network i configured.
outside the home network, i am not able to view the camera in tapo app.
Please help.
Hi,
You can refer to the instructions below to troubleshoot if you can't control the camera remotely.
What to do if I can't control my Tapo cameras on the Tapo app?
Please confirm the following information if the same phenomenon persists.
1. What's the model number of your router? Do you have internet when connecting your phone to your router's Wi-Fi?
2. What's the LED status on your camera?
3. Please send me (@Solla-topee) your camera's MAC address via a private message.
4. You can enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely.
Best Regards
Helpful: 0
Views: 10
Replies: 1
No one has voted for it yet.
We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more details, please read our Privacy Policy.
