privacy zones for PTZ cameras are relative to the frame and not the real world.

privacy zones for PTZ cameras are relative to the frame and not the real world.

privacy zones for PTZ cameras are relative to the frame and not the real world.
privacy zones for PTZ cameras are relative to the frame and not the real world.
Yesterday
Tags: #Firmware #privacy zone
Model: Tapo C560WS  
Hardware Version: V1
Firmware Version: 1.0.14

I was quite excitied to get the 560WS but I cannot use it!

 

If you set a privacy zone for any given angle, the blackout stayes fixed relatve to the screen and not relative to the real world so, when you pan, it ends up blocking something you eaqnt to see whilst unblocking the part that you had blocked out previousy.

 

Surely it's not so hard for the privacy zone to stick with the pan/tilt angle when the zone was set?

 

Will this be addressed or do I need to return the camera?

 

Thanks!

 

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Re:privacy zones for PTZ cameras are relative to the frame and not the real world.
Yesterday

  @RedNo7 

Hi, 
The position of the privacy zone on the Tapo camera is fixed relative to the camera's lens. Therefore, when the lens moves, the privacy zone shifts accordingly. We recommend that after panning and tilting the camera, you adjust the privacy zone to ensure that the areas you wish to protect are accurately maintained.

 

Thank you very much for your feedback on the privacy zone feature. I'll log it and forward it to the relevant department for evaluation. However, I don't have specific details on whether this feature can be added to the product or when it might be. If you require the new feature immediately, you may consider returning the camera.

 

Best Regards

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