Tapo CS560WS no high quality stream in Surveliance stataion from Synlogy

summer_user

Sunday

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Registered: 2025-10-21

Tapo CS560WS no high quality stream in Surveliance stataion from Synlogy

Sunday

Tags: #ONVIF/RTSP

Model: Tapo C560WS

Hardware Version: V1

Firmware Version: 1.1.4

Hello,

Tapo C560WS exposes only the lowest-resolution (1280x720) stream to Surveillance Station from Synology via ONVIF- other, high res modes do not work. I bought this camera to be able to use a 4K stream through ONVIF. The Synlogy support team informed me that this is an ONVIF issue with the camera. The other Tapo camera works correctly.

2 Reply

Solla-topee

Yesterday

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Registered: 2020-05-19

Re:Tapo CS560WS no high quality stream in Surveliance stataion from Synlogy

Yesterday

@summer_user

Hi,
Please confirm the following information for the reported phenomenon.

1. When you try to stream the camera at high resolution via ONVIF to Synology, what phenomenon will occur in the third-party app? Such as displaying a black page or an error message.

2. Please try to stream the camera at high resolution with the third-party app Agent DVR or VLC and check if you can establish the connection successfully: How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol

3. Please send me (@Solla-topee) your camera's MAC address via a private message.

Best Regards

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