App crashes (and restarts with home screen) when doing a screenshot
This behavior is to be watched as of mid of dec, 2025
This is an app problem, same behavior with all my cams (110, 210, 220, 520)
This appears only on my android phone, app version is 3.16.108. Android tablet (pinned 3.2.204) and IOS (3.15.106) are not affected
What i do: in the 'manage' screen of the device i tap on still-cam symbol
What i expect: short animation of the live picture shrinking and moving down-left
What happens instead: phone screan fades for half a second, then Tapo app restarts showing home screen
Despite the crash the photo is stored in com.tplink/files/memory (but not shown in the android gallery)
Engaging movie-cam symbol works as usual
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Hi,
Usually, uninstalling the Tapo app will affect the existing Tapo widgets.
By the way, the Tapo app v3.16.108 is a Tapo beta app. If you download it from Google Play, it's recommended to refer to the instructions below to leave the beta program, then download the latest official Tapo app from Google Play to control your Tapo devices.
Leave an app's beta program
Best Regards
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@Solla-topee txs for ther quick respond/solution!
just one question: i guess, uninstalling the current version will affect all (33!) tapo widgets configured on my device, will it?
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Hi,
Usually, uninstalling the Tapo app will affect the existing Tapo widgets.
By the way, the Tapo app v3.16.108 is a Tapo beta app. If you download it from Google Play, it's recommended to refer to the instructions below to leave the beta program, then download the latest official Tapo app from Google Play to control your Tapo devices.
Leave an app's beta program
Best Regards
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@Solla-topee
I'm sorry, but I can't test that because of the widget loss. The pain of recreating all 30 widgets is so much greater than occasionally copying a photo from the application folder.
I'll post here if the application behavior changes with a regular Play Store update.
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