Camera recording and sending notifications even though in privacy mode

ValerioBonini

a week ago

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2026-01-14

Camera recording and sending notifications even though in privacy mode

a week ago

Tags: #Recording #Motion Detection #Home/Away Mode #Notification

Model: Tapo C420

Hardware Version: V1

Firmware Version: 1.4.1

Even though privacy mode has been activated on the TAPO app, both C420 cameras keep detecting, recording and sending notifications.

This abnormal behaviour started few days ago It never happened before (I have the cameras since 2022).

Cameras are connected to the H200 hub, hardware version 1.0, firmware versione 1.6.0.

1 Reply

Wayne-TP

10 hours ago

Posts: 8174

Helpful: 1277

Solutions: 2929

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Registered: 2020-06-23

Re:Camera recording and sending notifications even though in privacy mode

10 hours ago

@ValerioBonini

Please check the firmware version on the camera, ensure it is updated. How to update the firmware of the Tapo devices on the Tapo App

How many cameras are connected to the H200? Are they all Tapo C420?

Try to reproduce the problem and record the whole process with a screen recording. Send the video to us, i'll help to check it. *Videos cannot be posted in the community directly. You can upload videos to your personal cloud drive or video websites like YouTube, then share the link here, or send it to me through a private message.

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Camera recording and sending notifications even though in privacy mode

Camera recording and sending notifications even though in privacy mode

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