Deco X68 no longer connects to new/old SSID
I have 2 Deco X68 that have worked fine for a few years, but now they will not connect to a new SSID and I can no longer connect to my old SSID.
What I have tried:
- delete network from Deco app, power off Deco, wait 30 secs, power on and wait for flashing blue lights, then set up again. After setting up, LED just stays red.
- different firmwares, 1.2.3, 1.2.4, and 1.2.5 via the web interface
- different ethernet cables
- tried different tplink account to log into Deco app
- tried factory resetting both Decos via the reset hole on the bottom, also tried holding reset for 30 secs while turning on then LED goes yellow then green as if it still remembers old configuration according to ChatGPT
When I connect direct to the modem internet works fine, I am currently using an old Dlink router to get online.
Please if any knows how to flush out the old config from both Decos, either from my tplink cloud account or via firmware reset remotely (if possible) that would be great! Open to any suggestions as this old Dlink is just too slow.
Thanks!
hi david, thanks for the reply. i have tried both of my deco x68s and both have the same issue. i have left them unplugged for a few day but have just tried to configure again (hold reset for 1 sec), removed all old SSIDs from my phone, and LED stays solid red even after restarting Deco. I have selected the right internet type (Dynamic IP) which I am using on an old router for now.
These are the steps i followed below, also added some screenshots.
- All old SSIDs deleted from phone, Deco has been unplugged for a few days
-
Plug in power with no ethernet connected
-
LED solid yellow for 1 min
- LED solid red light
- Press reset for 1 sec
- LED flashing yellow then solid for 1 min
- LED flashing blue
- Setup via Deco app
- Connect to Deco wifi fails twice before succeeding
- LED solid blue
- Connect Ethernet from modem (link light on)
- Restart nbn modem, wait til online light is solid
- Select Dynamic IP internet connection, this is correct as I have setup an old router for now with this config
- Create new wifi SSID, did not reuse old SSID
- When loading for creating wifi is nearly complete, LED turns solid red
- App connects to newly created SSID
- App tried to connect to internet but fails 3x
- Skip step to get to next screen
- Restart Deco via app
- LED solid yellow for 1 min
- LED solid red
- Deco app deletes network
- Deco app shows setup screen again
Hi, thank you very much for the update.
You can go to Deco App>More>Advanced>IPTV/VLAN:
Make sure the IPTV VLAN is disabled if there is no IPTV service. You can keep the Internet VLAN enabled if your ISP required an VLAN ID for internet service.
Best regards.
thanks david, but that is disabled. my connection is pretty basic, just Dynamic IP connection with static IP from my ISP. NBN modem > Main Deco > Satellite Deco (via mesh) and PoE switch (via LAN) > then Satellite Deco to switch via ethernet.
Any other ideas? Looks like something wrong with the auto-sensing on the port.
Hi, would the main Deco X68 continue working well when the NBN modem connects to another Ethernet port?
Based on the following topology:
Main Deco > Satellite Deco (via wireless backhaul) > switch > laptop, desktop, etc via ethernet
-If we manually configured static IP settings on the desktop, such as 192.168.68.200/196.168.68.1, will it be able to have internet access from the satellite X68
By the way, may I know your internet service provider? Is the current network topology like:
And the mobile clients are working well when connected to Deco WiFi, right?
Wait for your reply.
Best regards.