I have two brand new external Tapo C460 cameras. I set them up to link to my TP-Link Wi-Fi which is hardwired to my Vodafone router. I can connect to the TP link Wi-Fi and see both cameras and they work fine. However, I am unable to connect to both cameras remotely or even when I am connected to my Vodafone network router.
Hi,
You can refer to the following instructions to troubleshoot if you can only control the camera in the local network.
What to do if I can't control my Tapo cameras on the Tapo app?
If the same phenomenon persists, please confirm the following information.
1. What's the model number of the TP-Link router? Do you have internet on your phone when connecting to the same Wi-Fi as the camera?
2. What's the LED status on the camera? Such as solid green, solid red, etc.?
3. Please enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely.
Best Regards
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