Connecting camera to network
Hi all,
I am based in Ireland and trying to connect the TAPO C501GW to the Three (mobile carrier) network using a new unlocked nano sim, but for some reason it won't connect and the camera keeps flashing orange. I have tried resetting it, manually inputting the APN and anything else I could find already on here.
The camera itself is working when I tried it with an Ethernet connection, but I will be putting in a remote place with no wired connection available and need the sim option.
Grateful if you could advise how to fix this?
Thank you.
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Hi,
The flashing orange LED indicates the camera is not connecting to the internet. In this situation, you can refer to the instructions below to troubleshoot.
Troubleshooting guide for Tapo 4G camera
If the same phenomenon persists, please confirm the following information.
1. What are the supported frequency bands of your SIM card?
2. When the SIM card is inserted into your phone, do you have internet through the SIM card?
Best Regards
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@Solla-topee thank you.
The supported frequency bands on the sim are B1/B3/B7/B20/B28.
and yes the sim is working fine in my phone.
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Hi,
I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently.
Best Regards
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@Solla-topee hi I have same problem. It flashing orange. What is the resolution for this thanks
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Hi,
In your case, please refer to this post to troubleshoot and provide the requested information for further analysis.
Is your Tapo camera's model number Tapo C501GW? Is it working fine when connecting via an Ethernet cable to the internet? Please send me (@Solla-topee) the camera's MAC address via a private message.
Best Regards
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