I have just upgrade to the BE85 duo and after 3 days i still cant connect to internet, if i plug old system back in it works instantly.
the app refuses to work once it get to checking internet and goes red at that point the app fails
please help
Ian
Hi, may I know your ISP?
It is very likely to be an incorrect internet connection type.
It is recommended to refer to the following post:
Unable to connect to the Internet when setting up main Deco
Recommended Connection Types for Major ISPs in the UK
You could also reach out to our live support so that they can offer step-by-step instructions:
https://www.tp-link.com/uk/support/contact-technical-support/#Hotline-Support
Thank you very much.
Best regards.
@David-TP Hiya thank you for the reply
I am with briant broadband and the do use PPPOE
i have my user name and password from the router they sent me
it worked fine with the linkseys but i upgraded to the be85 and just cant get them to connect
and at the moment i have the working through the router supplied but want to connect to my ont directly with Ethernet cable
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