BE400 v1 firmware 1.2.3 issues - SSID advertising but nothing could connect until.....

BE400 v1 firmware 1.2.3 issues - SSID advertising but nothing could connect until.....

BE400 v1 firmware 1.2.3 issues - SSID advertising but nothing could connect until.....
BE400 v1 firmware 1.2.3 issues - SSID advertising but nothing could connect until.....
2 weeks ago
Model: Archer BE400  
Hardware Version: V1
Firmware Version: 1.2.3

Spent a few hours troubleshooting my BE400 after it upgraded from 1.2.1 to 1.2.3

Background:  I use it only as an access point.  I only had 5ghz on previously.  single access point, mesh off.   simple enough, right.

worked perfectly fine on 1.2.1 but I couldn't get anything to connect after it upgraded.  phone, laptops, TVs.....

 

Solution/Bug:

I tried most parameters in an attempt to connect.   factory reset.  mac filter off/on.  scheduler on/off  Smart connect.  WPS.  airtime fairness on/off. different channels, different mixed modes. Changed 5g to open security and still couldn't connect.

Finally I turned on the 2.4 band with a unique SSID name and I was able to connect to the 5GHz band.

Re-enabled Personal3/2PSK for 5GHz and all was still good.  

 

I thought I would share just in case others experience issues with both 1.2.3 and 1.2.4 beta

previously no issues running just 5Ghz by itself.  I left 2.4 on simply because it works although I don't use it.

Hoping someone from TP sees this to both test and correct.

thanks 

 

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#1
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Re:BE400 v1 firmware 1.2.3 issues - SSID advertising but nothing could connect until.....
2 weeks ago

  @dean701 

Thank you very much for the feedback. It's very helpful.laugh

I'll report to the senior engineer for further confirmation.

Best regards.

 

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#2
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Re:BE400 v1 firmware 1.2.3 issues - SSID advertising but nothing could connect until.....
a week ago

Hello @dean701 ,

Thanks for contacting our community.

 

May I confirm whether you have tested the 1.2.4 beta? Is it also the case that 5G cannot be connected?

Have you downgraded to version 1.2.1 now? If not, could you please change your router to Wireless router mode for comparison?

You mentioned comparing enabling and disabling Smart Connect. Do you usually disable Smart Connect?

 

 

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#3
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