XE75 Pro WIFI on 6GHz is not stable

XE75 Pro WIFI on 6GHz is not stable

XE75 Pro WIFI on 6GHz is not stable
XE75 Pro WIFI on 6GHz is not stable
Monday
Model: Deco XE75 Pro  
Hardware Version:
Firmware Version: 1.3.1 Build 20251023 Rel. 47884

My Deco XE75 Pro mesh system has been running for about a year. All the units are connected to the wired router/switch through ethernet cables. Both 2.4G/5G and 6G Wifi channels are turned on. However, I noticed the 6G WIFI is always problematic. The iPhone 17 reports the 6G WIFI is not compatible. However, it can still connect to the 6G WIFI. The other andriod devices won't report any errors/warnings. However, all the devices connected to the 6G WIFI experience unstable connection problems. The web apps, YouTube, TikTok and so on, will freeze every couple of minutes. As soon as I switched all the devices to connect to the 5G WIFI, all the apps are running perfect now. Apparently, it's not the internet connection's problem. It's the 6GHz WIFI on the Deco not stable. I always keep the firmware on the Deco to be up-to-date.

 

Anyone experience the same issue?

 

Thanks,

Leo

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#1
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3 Reply
Re:XE75 Pro WIFI on 6GHz is not stable
Tuesday

  @LeoX 

Hi, welcome to the community.

Did the Deco XE75 Pro work in Access Point mode?

Can I have some screenshots of the network maps on the Deco App, such as:

By the way, apart from the iPhone 17, can I have the model numbers of the other 6GHz devices?

Wait for your reply.

Best regards.

 

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#2
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Re:XE75 Pro WIFI on 6GHz is not stable
Tuesday

  @David-TP 
Thanks for taking care of this.

 

Yes, It's working in access point mode.

 

Another Andriod phone is OnePlus 13.

 

Here are the network maps:

 

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#3
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Re:XE75 Pro WIFI on 6GHz is not stable
Yesterday

  @LeoX 

Hi, thanks for the update.

I'd like to follow up on your case via email and forward it to the senior engineer for further assistance.

Please check whether you've received my email.

By the way, did you use different SSIDs for the 6GHz network and the main WiFi Network(2.4+5GHz)?

 

When the Apps on iPhone 17 and OnePlus 13 freeze, will they recover after a few seconds, or do you need to turn off/on the WLAN(before switching to the 5GHz SSID)?

Wait for your reply.

Best regards.

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#4
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