Device limit reached - nothing helps - video of burglar can't be played
Dear Support,
on Saturday, someone broke into my house.
I use two Tapo C425 cameras.
The burglar is on one camera.
No account shared, no device shared, I am the only one with access.
However, when I try to view the video, I get error message "Device limit reached for playing video".
Of course the police does have severe interest in getting hands on the video tape.
I did reboot, reset the camera.
I did share the camea with my wife, and she can't play the video either.
Password of my TP Link account was changed.
No success.
I took the SD and wanted to extract the video on my laptop (windows 11), and could not find it.
What else can I do?
Frankly said, I start to ask myself why I was paying money for a camera which can't show me the most important video I need.
Best wishes,
