Tapo C520WS Camera goes offline randomly

Tapo C520WS Camera goes offline randomly

Tapo C520WS Camera goes offline randomly
Tapo C520WS Camera goes offline randomly
Yesterday - last edited 12 hours ago
Model: Tapo C520WS  
Hardware Version: V2
Firmware Version: 1.2.3 Build 251114 Rel.41868n

Hi, I have a Tapo C520WS V2 with firmware: 1.2.3 Build 251114 Rel.41868n

 

This camera worked perfectly for months, but in the last month it started disconnecting from my WiFi randomly.

Camera seems to be working fine. I can see it working when I go by and it follows me. It is also recording no problem to a memory card.

The only way to get it to connect back to my WiFi is unplugging/plugging the AC adapter.

This is very annoying, firmware update seems to be buggy.

I've enabled diagnostics, how do I pull them down?

 

Thanks.

 

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Re:Tapo C520WS Camera goes offline randomly
6 hours ago

  @hernan82arg 

Hi,
You can refer to the following instructions to troubleshoot if the camera keeps losing connection.
What if Tapo smart devices keep losing connection or going offline?
 

If the same phenomenon persists, please provide the following information for further analysis.
  1. What's the model number of your router? Do you have a stable connection on your other devices when connecting to the router's Wi-Fi?
  2. When the camera is working, please go to the Tapo app > camera's Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value. 
  3. What's the LED status on the camera when it's offline in the Tapo app, such as solid red, solid amber, etc.?
  4. You can refer to the following instructions to collect the camera log: How to get the log of Tapo Camera
 

Best Regards

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