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Tapo C560WS didnt connect wifi

Tapo C560WS didnt connect wifi

Tapo C560WS didnt connect wifi
Tapo C560WS didnt connect wifi
22 hours ago
Tags: #Device Connectivity #problem
Model: Tapo C560WS  
Hardware Version: V1
Firmware Version: v1.00

I bought same second camera that I already have C560WS and installed in the wall and working perfectly and I opened another same camera but when I tried tapo app and add device but the device isnt connecting at all, I can see only red and green light every repeat. I tried factory reset device but didn't work, I unplugged first camera to see if  working, but no luck. But when I plugged the ethernet cable and its working but we prefer wifi, and when setup is complete and is asking to change to wifi but it says no network available, I tried manually and still no available.

What im guessing is Tapo device wifi fault and only ethernet cable works?

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Re:Tapo C560WS didnt connect wifi
22 hours ago

 Another comment is that I didnt get firmware or version because I need to connect the tapo app and device so I can show the firmware version, otherwise I cant unless ethernet cable but yeah.

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Re:Tapo C560WS didnt connect wifi
5 hours ago

  @Matenux 

Hi,
You can refer to the following instructions to troubleshoot if you fail to configure the camera.
Fail to configure Tapo Camera
 

If the same phenomenon persists, please provide the following information for further analysis.
  1. When configuring the camera, which step did you get stuck on? Such as failing to find the camera's default SSID or the router's Wi-Fi network?
  2. If the camera can find its default SSID but can't find the router's Wi-Fi or any other Wi-Fi networks around your home during configuration, please try to enable a 2.4 GHz hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, and check if it can find the hotspot Wi-Fi.
  3. You can also try connecting the camera to the router by an Ethernet cable, set it up, update the firmware to the latest one, then factory reset the camera again and check if you can set it up to connect to the router's Wi-Fi.

 

Best Regards

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