Deco X10 suddenly loses connection

Deco X10 suddenly loses connection

Deco X10 suddenly loses connection
Deco X10 suddenly loses connection
Yesterday
Model: Deco X10  
Hardware Version: V1
Firmware Version: 1.4.0

Good morning.

I have 3 X10 units in my house—one on each floor, with the main one in the middle. I'm having a really weird problem: when I'm connected to the devices on the upper or lower floor, the connection drops randomly. Things stop loading and take a long time to come back. However, when the connection drops, if I open the Deco app and refresh the main page (where it shows the download and upload speeds, etc.), the connection comes back literally instantly. This is really annoying.

Any explanation for this? Any way to fix it?

It was like this on 1.3.0, updated to 1.4.0 and nothing changed.

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#1
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2 Reply
Re:Deco X10 suddenly loses connection
19 hours ago

  @Andradebr 

Hi, 
For the reported phenomenon, please provide the following information for further analysis.


  1. Please describe your network diagram. Are the two satellite Deco wirelessly connected to the main Deco?
  2. When the connection drops on your client device, what's the LED status on the two satellite Deco? Are the client devices connected to the Deco's Wi-Fi but have no internet connection, or are they disconnected from the Wi-Fi?
  3. Do you have the same phenomenon when connecting to the main Deco's Wi-Fi?
  4. How often do connections drop on your client device, such as how many times a day? Do all client devices drop connection at the same time?
  5. Please refer to the instructions below to send us the Deco app log. After that, please attach your reference number (such as email TKIDXXX) to this thread so we can find your app log.
      How to collect the system log of the Deco app 


Best Regards

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#2
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Re:Deco X10 suddenly loses connection
an hour ago

  @Andradebr having the exact same issue, and have had this since I purchased the deco 3 months ago. Now my laptop with ethernet plugged in is also dropping internet

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#3
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