DECO BE68 Constant disconnection and all satellites showing green with no internet

DECO BE68 Constant disconnection and all satellites showing green with no internet

DECO BE68 Constant disconnection and all satellites showing green with no internet
DECO BE68 Constant disconnection and all satellites showing green with no internet
a week ago
Model: Deco BE68  
Hardware Version: V1
Firmware Version: 1.1.2

Hello there. 

I got a deco BE68 at the tail end of last year. It worked fine for the first bit of time, lets say 3 months. But recently I've been having constant problems. It will drop connection at least once a week, and even after rebooting it still does not allow me to connect to the internet on my devices. I verified that the cable its connected to is working fine as when i plug my laptop in it will give me good speeds on my speed test. When I plug it into my deco, the light at the bottom will turn green, however there is no connection when i connect my phone via wifi or my pc via ethernet. When I try to dos a speedtest on the deco app, it fails almost instantly. When i try to use ookla on my phone, it either says unstable connection or no connection at all. This has been one of the most frustrating experiences I've had with routers and is seriously making me question this brand in general. Can I please get some help here.

 

Im using Myrepublic 10gbps network.

i see that there is a user having similar problems as well 
I've tried the usual DNS swap and resetting the network numerous times 

Other user with similar issues

 

The only solution ive found is to swap the decos around and switch the main deco to a diff one and magically it will fix itself but die the next week

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#1
4 Reply
Re:DECO BE68 Constant disconnection and all satellites showing green with no internet
a week ago

  @jmytan1 

 

Call your ISP and see if they are using CGNAT, if they are let them know your deco only supports public IPv4 and have them switch you over to that and then see if the problems go away or not. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
Re:DECO BE68 Constant disconnection and all satellites showing green with no internet
Monday

  @HelpFixDecoApp Hi there, from what i can tell, we are on ddns and not static IP or CGNAT

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#3
Re:DECO BE68 Constant disconnection and all satellites showing green with no internet
Monday

  @jmytan1 

 

Just to make sure please follow the steps in this post to check and see 

 

https://community.tp-link.com/en/home/forum/topic/863008?replyId=1687634

 

 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
Re:DECO BE68 Constant disconnection and all satellites showing green with no internet
Tuesday

  @jmytan1 

Hi, 
When the laptop has internet when connecting to the Internet cable directly, but the main Deco does not have internet when connecting to it, even if the LED is solid green, please check the Ethernet MAC address on your laptop when it's connected to the Internet cable, and then refer to the instructions below to clone the MAC address on the main Deco and check if this helps.
How to configure MAC Clone on Deco if Deco fails to connect to the internet
Best Regards

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#5