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BE65 Guest Network broken after firmware update

BE65 Guest Network broken after firmware update

BE65 Guest Network broken after firmware update
BE65 Guest Network broken after firmware update
2 weeks ago - last edited Thursday
Tags: #Network Connectivity #Firmware Update #Guest Network
Model: Deco BE65  
Hardware Version: V2
Firmware Version: 1.3.2 Build 26040912 Rel. 40631

Hi,

 

I think the firmware on my BE65 was updated automatically last night to v1.3.2.

 

Since then the (previously working) WiFi guest network has not worked.  Any device attached to the guest network reports that there is no internet connection.  The main WiFi network continues to work fine.

 

Also, in the Deco Android app, I can no longer make any edits to the settings of the guest network.  Attempting to change the settings, or disable the guest network, produces this error message:

 

"Failed to save your settings. Please try again later."

 

That is, with the exception of one setting which can still be changed...  That being "Advanced -> Captive Portal", which can still be enabled/disabled.

 

Is this a firmware bug?

 

In case it's relevant, the BE65 is the main Deco on the network, but I also have several XE75s and X60s on the network.  Firmware versions are 1.4.3 Build 20240926 Rel. 38336 and 1.4.0 Build 20241212 Rel. 48194 respectively.

 

Kind regards,

 

Kev

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#1
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1 Accepted Solution
Re:BE65 Guest Network broken after firmware update-Solution
Wednesday - last edited Thursday

Hi  @Solla-topee ,

 

I solved this issue by completely deleting my network in the Deco app and creating a new network from scratch.

 

Kind regards,

 

Kev

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#7
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7 Reply
Re:BE65 Guest Network broken after firmware update
2 weeks ago

  @LordCarnage 

Hi,

Please try turning off the main Deco and satellite Deco nodes, waiting for 30 seconds, then turning them back on, and check if the guest network works.

 

If the same phenomenon persists, please confirm the following information.
  1. In the Deco app > Network tab > tap a Deco > send us the screenshots of the Show Map and Show List pages.
  2. Refer to the instructions below to send us the app log after you reproduce the reported phenomenon. Then please let us know once you have sent the log file.
      How to Get and Send Deco App Log to TP-Link Support
 

Best Regards

>> Check What's Currently Going on With Deco >> Deco X50/X50Pro/X50-PoE Pre-Release Firmware 1.7.0 Introduces DoH/DoT, Channel Selection, and More! >> Deco XE75/XE5300/XE75Pro V1 Pre-release Firmware 1.5.0 Introduces DoH/DoT, WireGuard VPN, and More!
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#2
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Re:BE65 Guest Network broken after firmware update
a week ago

Hi  @Solla-topee ,

 

Thanks for your repsonse!

 

Rebooting all of my Deco units brought the guest network back to life, but I still cannot reconfigure it with the app.

 

I'll email you with a support issue and the logs about that.

 

Kind regards,

 

Kev

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#3
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Re:BE65 Guest Network broken after firmware update
a week ago

Hi  @Solla-topee ,

 

Actually, this issue is not fixed.  I was connecting to the guest network on the BE65 the whole time, which works fine.  However, if I connect to the guest network on the XE75 satellites then it does not work.

 

It looks like the guest network on the X60 satellite also works fine.

 

I have tried removing one of the XE75 satellites, factory resetting it, and adding it back onto the mesh network, but this did not fix the problem.

 

Is this a new incompatibility between the XE75 and the latest firmware for the BE65?

 

I will also share this information in the private support issue (TKID260620532).

 

Kind regards,

 

Kev

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#4
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Re:BE65 Guest Network broken after firmware update
a week ago

Hi  @Solla-topee ,

 

I think I have partially fixed this issue now.  

 

After being inspired by this forum thread, I disabled QoS for the entire mesh network.  This worked around the issue where the XE75 satellites had no internet connection on the guest network:

 

https://community.tp-link.com/us/home/forum/topic/864300?replyId=1696990

 

However, I am still unable to modify any settings for the guest network on the Deco app.  I get the same error.

 

Kind regards,

 

Kev

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#5
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Re:BE65 Guest Network broken after firmware update
a week ago

  @LordCarnage 

Hi,
Thank you for the update. Your case is being followed up on TKID260620532. You can reply to that email if there are any updates.
Best Regards

>> Check What's Currently Going on With Deco >> Deco X50/X50Pro/X50-PoE Pre-Release Firmware 1.7.0 Introduces DoH/DoT, Channel Selection, and More! >> Deco XE75/XE5300/XE75Pro V1 Pre-release Firmware 1.5.0 Introduces DoH/DoT, WireGuard VPN, and More!
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#6
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Re:BE65 Guest Network broken after firmware update-Solution
Wednesday - last edited Thursday

Hi  @Solla-topee ,

 

I solved this issue by completely deleting my network in the Deco app and creating a new network from scratch.

 

Kind regards,

 

Kev

Recommended Solution
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#7
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Re:BE65 Guest Network broken after firmware update
Thursday

  @LordCarnage Hi, thank you for sharing your solution and experience~

>> Check What's Currently Going on With Deco >> Deco X50/X50Pro/X50-PoE Pre-Release Firmware 1.7.0 Introduces DoH/DoT, Channel Selection, and More! >> Deco XE75/XE5300/XE75Pro V1 Pre-release Firmware 1.5.0 Introduces DoH/DoT, WireGuard VPN, and More!
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#8
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Network Connectivity Firmware Update Guest Network