Kevin_Z wrote

@Kamleman 

 

What is the WAN/internet IP address of the Deco?

WAN address of the Deco is 42.192.xxx.xx

LAN address is 192.168.68.1 (this was assigned automatically by Deco, out of interest I wonder why - most other routers I have used assign 192.168.0.1)

 

Please use the computer in the same network to do the tests below and tell us the results.

A. Use LAN IP+port to test if the camera can be accessed from LAN;

Yes it can.  Screenshot below.

B. Use WAN IP+port on LAN PC to test if the port is opened.

 No, cannot. "Server not responding"

 

Meanwhile, please disable the firewall and anti-virus software on the computer. 

There is no firewall or anti virus running.

 

Besides, please use telnet to test:

1. in the same network, please go to run—cmd—telnet lan ip port number 

2. in external network, please run—cmd—telnet wan ip port number

Lan works.  Wan does not. (I used Netcat not Telnet)

 Also checked using external network, meaning completely different network, using port checker.  Port is not open.

Note: Please show us the pictures of the test results.

 Here is the setup in the Deco App for completeness

Any updates, just let us know. 

Appreciate your help.

@Kevin_Z  Hi Kevin, any further advice on how to proceed?  Still cannot open any ports.

@Kevin_Z 

Thanks Kevin.

I have 6 cameras each assigned to a different Port. None of them work through the WAN IP.  LAN works fine.

Telnet is the same 

Thanks

Kamesam

@Kevin_Z  Kevin, I don't know if this will help to troubleshoot, but my set up is a fibre PPOE connection with one port of the Deco assigned as VLAN.

Meanwhile would appreciate some ideas on how to proceed.

Thanks!

@Kevin_Z 

Thank you Kevin.

The problem is now solved, and for benefit of others, I will explain what I did.

1. Disconnected everything from the Deco except the VLAN connection.

2. Switched off all devices, computers, cameras, everything.  For those cameras with static IPs, changed to DHCP

3. Changed Router IP to 192.168.0.1 (as I explained earlier for some reason when I set up the Deco it was automatically set to 192.168.68.1)

4. Deleted all IP assignments and port forwarding rules in the Deco app.

5. Then switched on one camera. 

6. Assigned port for that camera to port forwarding in the app.

7. It works!  Repeat for other cameras.  So far 5 installed and working.  Two more to go, but I guess should be OK.

8. I don't know what the problem was...maybe the port forwarding didn't like the LAN address of the Deco?  Something for you guys to look at maybe.

Regards

Kamesam

Wanted to chime in here because the Deco X20 DSL and probably other Deco units as well have a port forwarding issue.
I also had my Deco IP set to 192.168.68.1, Adding various ports to be forwarded did not work, I added two ports and the second one

was accepted but not just for the IP I allocated to it but also on another IP for another computer as well. I am also in the process of

changing the IP of the Deco (192.168.1.1) removing everything and trying it as OP did.

TP-LINK you need to take a very serious look at your port forwarding code.. Please reply and get on this ASAP.