Deco M4 - No Internet connection
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I just ordered and received a set of 3 tp-link Deco M4.
I installed everything on Saturday. I was actually impressed with the simple step-by-step installation and that it took just a few minutes to setup.
It worked flawlessly throughout the house with 10+ devices connected for 2 days.
Then suddenly, on Monday, mid-day, while the system was barely in use it just reported no Internet connection. After a few hours of troubleshooting, the connection is still not back and I am reluctantly now considering sending everything back.
My simple setup:
I am getting internet from a local Swiss ISP with a fiber modem
The ISP modem DHCP is configured and set to automatic
From the ISP provided modem, I have disabled the built-in wifi and connected the master Deco M4 to one if the 4 Ethernet Port.
What I have tried to resolve the issue
- Rebooting the ISP modem
- Rebooting the Deco M4
- Checked that other PCs connected to the modem are getting Internet
- Checked that the cable connected to the Deco is getting Ethernet by connecting a laptop to the cable
- Changed the Ethernet Port on the modem
- Changed the Ethernet Port on the Deco
- Changed to another Ethernet cable
- Resetting the master Deco and unplugged the other 2 Decos
- Switching between the Router and Access Point mode on the Deco
- Resetting another Deco to use as the master connected to the ISP modem
- Rebooting the Deco between every attempt
Different errors
- Cable Unplugged (not the case)
- No internet access and no WAN IP obtained
- No Internet access and no IP obtained
Over the last 2 days I was asked to deploy a few updates to the firmware, which I did. Did one of the updates brick the devices to the point that they can no longer use the Ethernet port? Does the reset process reinstall the factory settings and firmware?
I am running out of options and patience.
