Some devices connect others say no internet - Please Help

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Some devices connect others say no internet - Please Help

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Some devices connect others say no internet - Please Help
Some devices connect others say no internet - Please Help
2024-05-06 00:35:46
Model: Deco XE75 Pro  
Hardware Version:
Firmware Version:

Our phones and TV etc connect to the wifi and have no issues but my laptop (Mac) connects to wifi but says 'No Internet' and my work laptop (Windows) connects but drops out regularly. My work laptop also uses a VPN so I'm not sure if that makes a difference.

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Re:Some devices connect others say no internet - Please Help
2024-05-06 11:26:24

  @TomKM 

Hi, May I know the model number of your windows laptop?

It is suggested to disable the "Mesh Tecgnology" on the Deco APP.

 

For the MacBook,, did it help if you try to forget the current network and connect to Deco again?

Please also check whether the MacBook was accidentally added into the "Block List".

 

After that, please refer to this link to change the IPV4 DNS to 8.8.8.8:

How to change DNS server settings on my Deco

Wait for your reply and best regards.

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