@Clive_A I do appreciate your help even though there is some misunderstanding between us. When you stated "you can consider", it was taken as a suggestion and not a step-by-step troubleshooting...

@Clive_A With all due respect, I do not appreciate your sarcastic and negative response. If anyone is wrong here, it is you. Previously, you wrote: “Alternatively, you can consider performing a...

@Clive_A After our communication earlier today, I once again tried to reboot the router using the GUI. The router started to reboot but never finished. After 24 minutes, I unplugged the router. After...

@Clive_A Thank-you for your quick response. I really have no way to produce a video but I can detail all the steps taken along with the results of each step. By "firmware recovery", I take it you...

@Clive_A To clarify everything, when clicking "reboot" in the GUI, the router begins its reboot process. The LEDs go off, the wi-fi signals drop, etc. It is very clear that the router is rebooting....

@Clive_A To respond to your question "ARP is layer 2 why would it display the client name?", the ARP list displays the IP address along with the MAC address. If the IP address is shown, then the...