Hi @Pisto, You can find the HW version number on the bottom of the box next to the barcodes. Regards, SecCamFan

Hi All, Finally, the issues mentioned in my first post have been sorted. Tp-link team provided great support in resolving the problems. Slowdown appeared repeatedly after few seconds during playing...

Hi @Wayne-TP, Device models: Samsung Galaxy A33 5G SM-A336B with Android 15 Samsung Galaxy tab S2 SM-T713 with Android 7 Both devices behave the same, contact support link is available only when the...

Hi @dluc, This forum post may help you: https://community.tp-link.com/en/smart-home/forum/topic/820300?replyId=1559056 It contains link for a FAQ page that describes how to change date...

Hi @Savisubi, Assuming that you have checked how to.. faq article here: https://www.tp-link.com/en/support/faq/2680/ Is there any special character in the camera ID or PW that cannot be handled by...

Hi @Paulb1597, Did you try to connect to your Tapo devices from WiFi network different than where you experienced issues with live view and playing recordings? There can be network configuration that...