C520WS new firmware
After new firmware something changed
If i change movement sensitivity.. automatic following changes to OFF
OK i can understand that but if like myself we have wind, snow, all four different changes in year
I need to change the sensitivity to not have too much of wrong detections
But if i do.. i change (many cameras) not just one.. i have to change again to put the motion ON again.. and again if i change one parameter.. i would like to change all in one motion
Is this correct ?
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Hi All,
We have a Tapo trial app that can solve the reported behavior, where the motion/auto tracking feature turns off after changing the motion detection sensitivity value. If you encounter the same behavior, you can try to uninstall the Tapo app and refer to the link to download and install the Tapo trial app.
The official Tapo app that solves the reported behavior will be released in the near future. Please keep your Tapo app up to date to see if the reported behavior resolves.
Best Regards
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Hi,
Typically, changing the camera's motion detection sensitivity value won't turn off the Motion Tracking feature.
If the Motion Tracking feature turns off automatically after you change the motion detection sensitivity value, please describe the steps you took to modify the motion detection sensitivity value and the status of the Motion Tracking feature for further analysis.
Best Regards
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(my app language is in finnish so i try to translate words to english best i can)
- Open android Tapo app
- Click one of my C520WS cameras to view video stream
- Click settings from top right
- Click Detection
- Click Motion Detection (On), also top of the screen i can see my Motion Tracking is (All)
- Let's say motion tracking sensitivity is 5.. i change it to 8 or whatever number
- Click top left to go to previous page
- I can see top of the screen automatic motion tracking is completely switched off
- I have to click it and change it back to follow all
Also now that i tested this same scenario for C220 camera the behaviour is the same so maybe its something to do with the tapo app ?
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I also have C520WS cameras with the same FW version.
Tried to recreate the issue following the described steps and didn't see mentioned problematic result. Changing the sensitivity of motion detection doesn't switch the functionality off.
Maybe, my cameras are working with different settings in case of other functions.
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Hi,
Thank you for providing the detailed information. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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Hi All,
We have a Tapo trial app that can solve the reported behavior, where the motion/auto tracking feature turns off after changing the motion detection sensitivity value. If you encounter the same behavior, you can try to uninstall the Tapo app and refer to the link to download and install the Tapo trial app.
The official Tapo app that solves the reported behavior will be released in the near future. Please keep your Tapo app up to date to see if the reported behavior resolves.
Best Regards
- Copy Link
- Report Inappropriate Content
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