@Gaurav_Tayal Hi, You can refer to the following instructions to troubleshoot if you fail to control the camera remotely. What to do if I can't control my Tapo cameras on the Tapo app? If the offline...

@hankybanister Hi, Please confirm the following information about the offline behavior. 1. What's the model number of your router? Have you tried rebooting your router and checking if this helps? 2....

@SJH21 Hi, In your situation, you can enable the Notification feature on your camera and then check if you can receive a detection notification when the event is not recorded by the camera. How to...

@AJB311 Hi, You can try the following steps: 1. Power on the camera with the original power adapter and cord that comes with it in the box. 2. Ensure the SD card is removed from the camera. Press and...

@Mikiee164 Hi, Please provide more detailed information about the reported phenomenon. Thanks! 1. Please go to the camera's Device Settings > Device Info page to check the camera's hardware and...

@Rainer-R_scr1 Hi, If you want to see the camera's name on its live feed, please navigate to the Tapo app > Camera's Device Settings > Video & Display > On-screen Display Info page, enable the...