@knowledgeseeker Hi, Usually, the router's IoT network won't prevent the camera from sending data to the Tapo app. In this case, please confirm the following information for further analysis. 1. Is...

@cameranoob Hi, 1) The Tapo camera can record videos to the microSD card without an internet connection. However, they need to be configured first, for example, Tapo Smart Camera Unboxing and...

@James759 Hi, You can try the following steps and check if they help in this situation. 1. Go to your Tapo app to remove your Tapo C200 from the app. 2. Press the reset button on the camera for 10...

@Primed73 Hi, I have reported your case to our tech team, and they will contact you via email to follow up on your case. They can provide firmware to solve the case, but you may need to wait some...

@kostas1985 Hi, Glad to hear your case is solved, and you can enjoy our product~ Best Regards

This Article Applies to: All Tapo Cameras Phenomenon description: When configuring the Tapo camera on the Tapo app, the message "The device has been previously configured. Please reset your device...